What our Customers say...


We had a horrible storm a while back. I had called several contractors and they would never get back to me. I finally called SERVPRO and they came out they same day and started working. They did a great job. 

Worst day of my life, I came home to a fire in my home. Luckily I used SERVPRO and they were amazing. They did everything. I can never express how grateful I am.

SERVPRO can do everything from beginning to end. I was so glad I didn't have worry about finding so many people to do every different thing we needed done. I love SERVPRO and will use them again.

SERVPRO cleaned our entire bank during covid-19. We are so grateful for them being able to do this for us. They did such a great job. 

We had so much storm damage back in the summer. We are so grateful to SERVPRO to be able to do all of the work we needed done. It looks amazing.

My house had so much smoke damage I thought we would have to tear out and reconstruct but whatever SERVPRO does works. 

Michelle and Kayley were awesome!!! Performed proactive cleaning/disinfecting of our entire facility and some of our patrol vehicles. Great job and thank you from our entire staff!!! You guys rock!!

Everyone I dealt with was very professional and understanding. I really felt heard during the entire process. I would recommend them to everyone I know.

I want to thank every SERVPRO employee who cleaned our home after it suffered smoke damage when our shop burnt.... Ms. Kathy, Misty, Crystal, Dale, Angela, Mr. Steven, and "Tiny Tot" aka Mrs. Rhonda. Each person I've met has compassion and love helping people. The Cleaning crew expecially Mrs Rhonda has touched my heart. Dont let her size fool you. The greatest things come in the smallest pacpages. "Tiny Tot" was prompt each day. She treated my home as if it was hers, treating each thing she cleaned with care. ?????? She made sure every picture was straight and every mirror was streak free. I hope you're blessed to have her in your home. My home smells great! I loved picking out the air freshener scent.

Had water damage a few years back. The crew that worked on our flooded area did a fantastic job of getting floors dry and repair s finished bin a timely and fashionable manor. Proper equipment (blower s, fans, dryers). Workers were friendly and efficient in their duties. Recommend this Co. With 7 Out of 5 rating. Lol!

I had a kitchen fire. These guys came out the next day and got everything going. We have a 2 story house with lots of knickknacks in glass cabinets and pictures everywhere. They cleaned each piece and packed in boxes. Cleaned the walls, ceilings, lights, rugs, curtains, all our clothes, carpets and porcelain tile. They built the most beautiful white kitchen ever. Painted my walls and on and on. I never heard of SERVPRO, but they are the best. Very professional people from the cleaners to the boss.

The team at SERVPRO in Jackson, Tennessee are awesome! Our dryer shorted out while we were away from home. We had major smoke damage throughout the house. They went above and beyond for us during our time of need. Our house looks great! They were very professional yet personable! I’m thankful we chose SERVPRO!

We had a flood and called SERVPRO immediately. They were here in no time and started working to mitigate our problem. Angela and her crew were professional from beginning to end during what was a very stressful time for our business.

We had a flood and called SERVPRO immediately. They were here in no time and started working to mitigate our problem. Angela and her crew were professional from beginning to end during what was a very stressful time for our business.

Great service , showed up on time, completed the job, very friendly. Professional services, done what they said they would and got it right the first time. 5? Thank you !

SERVPRO has been more than a service they have been a friend in the most disastrous times in my life. The first was when my kitchen caught fire and smoke damage was through the entire house. They not only cleaned the kitchen, they cleaned each item in the kitchen and stored it until my kitchen was rebuilt. They also cleaned my family's entire wardrobe and anything that was smoke damaged. The second time was when tragedy struck and they came to clean my home after the worst experience in my life. They were kind, gentle and reassuring. They cleaned every surface and removed all items touched by the tragedy. The third time was water and mold damage in our office. I recommended my employer use SERVPRO and like always they did the job with perfection, always going the extra mile. I recommend to anyone in need of the services they provide to contact them for a job well done! Thanks SERVPRO!

My house flooded one Tuesday evening around 5 pm. Called insurance to get the ball rolling. I asked for SERVPRO services. They came out that same evening. Explained everything in detail and started the work. Tasha and James were super polite and very informative of exactly what had to be done. They took great care of my personal property and keep me from being so stressed out. Next day Tasha kept in communication with me. She helped me with a lot of questions. They dried my house out and removed all damaged materials and items. Overall they all were great and made it very easy and I'm now dry and already have things in place to rebuild. Great job guys, enjoyed getting to know you and super great service. I will refer to all my friends use SERVPRO in Jackson. They were great to me.

We had water damage at our house over the weekend and the SERVPRO team was here within an hour of our call. They have dried the house out and removed their drying machines today. We highly recommend them. Everyone was courteous and knowledgeable!

SERVPRO folks that came to my rescue were Angela and Chris. Our toilet overflowed in the middle of the night and we called SERVPRO at about 4am. Angela and Steve were here by 6am and had everything set up in about 30 minutes. Angela explained the entire process in detail and walked us through all the documentation needed while Chris began vacuuming to water. Angela knew all the state requirements for mitigating damage from black water which was critical in making decisions regarding the hardwood flooring and furniture affected. Once they got started we just sat back and watched. They had the water removed, the damaged furniture identified, and drying fans running by the end of the day. Angela brought another crew in to pack our stuff that would be stored and Chris monitored the various fans for drying the wood and keeping the air clean. Chris and his helper stored all our furniture into a pod that they had brought in so we could get ready for next steps. They displayed a high degree of professionalism which reduced our stress level during the clean up and I would use them again in a heart beat.

I had my sectional couch cleaned due to a pet accident. The two men from SERVPRO of Jackson/Crockett County, Josh and Danny, were very professional and friendly! They were very dilligent with their work, also. I highly recommend these two men and will definitely ask for them again. In less than 2 hours they had my couch looking like brand new.

"I am the pastor at Alamo First Baptist Church. We came in on Friday morning and discovered that we had a water heater that had burst over night that is located in the ceiling over one of the bathrooms. From the front of the church to the back of the church we were standing in about 2 inches of water. You can imagine the panic. We chose to call SERVPRO because we had many people in our church that had used their services prior and highly recommended their services."

"Will definitely use SERVPRO from now on for carpets, rugs, and ducts."

I'm very satisfied with the work performed. Thank you!

Very happy that you could come out and help so fast!

Everything went wonderful. Dante and Mike were so professional and kind through the process.

Everything has been great! Everyone has been so wonderful!

Everything looked great!

Excellent job!

Awesome! Seriously I can't thank you and your team enough for everything! Y'all were awesome!

Carpet looks good!

Very pleased and thankful SERVPRO came!

Loved it. I look forward to having you come back to clean my tile.

Wonderful job!

The team did a great job! Very pleased with the work!

These guys could not have been any more kinder and caring. They made this situation so much easier to deal with because of their compassion and understanding of their profession. I would definitely use them again.

Wonderful, professional team!

Great job!

Great job! 10's across the board!

Wonderful company. Great reps. Would recommend to anyone!

I so appreciated the professional, courteous, caring attitude and response to my situation In a very stressful crisis, SERVPRO was a beacon in the night

I would give you all a triple 10. Awesome people and amazing cleaning.

We recently experience water damage at my elderly mother’s house. I called SERVPRO for restoration services. Everyone, from the person who took my initial call to Mike and his co-worker who did the work to Evangeline and Joyce who helped with the billing, were professional and kind. Hopefully we won’t need their services again, but if we do, I know who to call. A extra big shout out to Joyce who took the time to call me when she realized I had some questions and she answered those questions quickly and professionally. I appreciated it tremendously.

"Great staff."

“I started using SERVPRO of Dyersburg/Union City, SERVPRO of Weakley/Gibson/Carroll, SERVPRO of Jackson/Crockett many years ago when I was in the hotel industry and now I use them at The Farms County Club in Dyersburg.  Over the years I have used at least four different cleaning companies and I have never found anyone who can compare to their level of clean.    The level of customer service and the quality of work is why I continue to use them today after so many years.”

I had my carpets cleaned in the dinning room, living room, hall, and bedroom. I had the tile in my bathroom cleaned. The crew did a wonderful job. Everything looked wonderful.

My couch and carpet that I had cleaned looked great. SERVPRO did great a great job. The workers were very nice, and they were on time.  I am already telling people about how well SERVPRO did on my carpet and couch!

I feel SERVPRO Franchise's office staff was courteous, polite, and helpful throughout the duration of the job.

They were prompt, courteous and attentive to my concerns.

I was clearly explained the cleaning and restoration process throughout the duration of the job.

I was confident in the knowledge and professionalism of the SERVPRO.

I would use the SERVPRO for future cleaning.

I would recommend SERVPRO to my friends, family, and colleagues.

Overall, I am satisfied with the service provided by the SERVPRO.

To Whom It May Concern:

One never will know when something will break in the house! From personal experience I have learned that whatever breaks, call SERVPRO because they will repair it and take care of the customer very well and as promptly as possible.

Great admiration goes out to Jason & Nathan! Your teams have been wonderful! Thank you for all you have done to get my house back in working order! Nathan, you are one of the most dedicated persons I have ever had the privilege to work with on such a project. You sought answers to make everything work better than a well-oiled machine!

SERVPRO does much more than I was ever aware. Thank you for all the great work! I'm very glad Farm Bureau suggested I contact you!

With deep gratitude, 

Sandra Allen